By: Kathleen Wissel
It is Monday and you are in the beginning of the weekly routine
of production meetings, operation schedules and to-do lists. Then
surprise… an environmental inspector arrives at your facility! Now
what? The following pointers for dealing with surprise inspections
may be helpful:
Number 1 - Remain calm. Your first reaction might
be to panic, but don't! It is ok to be nervous, but remember that
you can always practice inspections with management or consultants.
(Hint: It's a good idea to conduct internal audits on a
routine basis and to have various members of the sites' team
participate so that they understand what may be expected of them
during a real inspection!)
Number 2 - Ask for Identification or a business
card. This might sound like a no brainer, but if it is a new
inspector you will want to document this for your records. (Most
inspectors will show their State Agency issued badges or will
provide a business card upon arrival)
Number 3 - Identification of lead person.
Communicate to the inspector that a certain person will be the
overall contact during the audit. The key individual
(normally the site's EHS Manager) will be generally responsible for
dealing with the inspector, providing follow-up information, and
filing the necessary internal reports/documentation associated with
the inspection. The office administrator or secretary and others in
the plant front office should be informed of a set procedure to
follow and whom to contact when an inspector arrives. Also, have a
back up person in place because you never know when you might need
them.
Number 4 - Expeditious Review. Most
regulations and guidance will stipulate that 'expeditious review'
of records and documents should be available. This means that
you cannot 'stall' the inspector with gobblygook in the front
lobby. When they show up, it's time to let the rubber meet
the road and get going. If you need to call in an external
resource, it's always a good idea to do that before you head to the
lobby to meet the inspector. Further, explaining to the
inspector that someone else will be assisting, if that's the case,
is a good idea. Kick the inspection off with a 'kick-off'
meeting to establish the who, why, what, and where that the
inspector is expecting to accomplish.
Number 5 - Plant Tour. Plan the plant tour very
carefully! The inspector will probably ask to see equipment in
operation. You are in the "tour guide" so take the most
desirable direct path to the specific equipment.
Number 6 - Show only requested information. Many
large corporations have internal policies to provide only data that
is requested; nothing more. LFI recommends maintaining
different binders for the air, water and waste (or other media
where you may be inspected). This method will allow you to be in
control of the data that the inspector sees and reduces the risk of
potential record NOVs. (HINT: Computer documentation is often
beneficial however, it can be a bombardment of data on an
inspector. Be sure to establish that you're providing the
data that the inspector is seeking to avoid potential
problems).
Number 7 - Photographs. The inspector might request
to take digital photographs of equipment, processes or other
related items during the inspection. It is important to know your
company's policy on photography in the plant. If you allow
photography in the facility, request copies of all photographs in
the inspection report (remember though, the inspection report is
publically available so, if sensitive information/data is contained
within the pictures, you may wish for them to be separated and
marked confidential - or disallow pictures all together).
Number 8 - Inspection Documentation. There is
an old saying that everyone has 20/20 hindsight. After (and during)
the inspection, take specific and plentiful notes! Document
important things like the inspector, date, equipment visited, and
records reviewed. Also note how you think you did and areas for
improvement. Taking notes is one way to improve the next time.
Number 9 - Inspection Summary. Often the
inspector will provide a "pink copy" of the inspection notes to
you. If not, you might want to ask the inspector for a verbal
summary of the inspection. Inspectors will usually describe the
good and the improvement areas of your facility. Better yet,
see if he/she will allow you to copy his/her notes on the
photocopier.
Number 10 - Inspector is a Person. Remember,
the inspector is there to do a job and the inspection shouldn't be
viewed as an 'us versus them' death match cage fight. It can
be very challenging at times to work with inspectors, but it is
important to remember that they are a person too! You probably will
be working with this person for months and years to come and the
relationship that you form with them does impact inspection
conditions when they arrive. Relationships are tough to
establish at times, but in the long run, it's our experience that a
strong and open relationship with the site inspector will go a long
way in making an inspection more simplistic and will, overall,
benefit the facility (and your sanity during the inspection).